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Frequently Asked Questions

Curated FAQs to help you understand our Products

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1. Can I install an EV charger at home?

Yes, you can install an EV charger at home. Most electric vehicles come with a Level 1 charger that can be plugged into a standard household outlet. Alternatively, you can install a Level 2 charger for faster charging speeds. It's recommended to consult with a qualified electrician for proper installation and to ensure compliance with local regulations.

2. How do I purchase an EV charger?

Get in touch with us and we will guide you to purchase a perfect match for your EV.

3. Where can I find public EV charging stations?

Our mobile app and website provides real-time information on the location and availability of public charging stations. Kindly click on locate charging station link.

4. How can I maintain my EV charger?

Regular maintenance of your EV charger is essential to ensure optimal performance and safety. This may include periodic cleaning, inspection of cables and connectors for damage, and software updates if applicable. It's also recommended to have your charger inspected by a qualified technician annually.

5. Can I charge my electric vehicle in the rain?

Our chargers are functional in 5% to 95% relative humidity. So we do not recommend to charge in the rain. If you have concerns about charging in inclement weather, consult with a qualified electrician or get in touch with us now.

6. Can I install our EV charger at my shop/restaurant/hotel/resort?

Yes, you can install our EV charger shop/restaurant/hotel/resort. It's recommended to consult with us so that we can guide you with the procedure

7. How do I get information related to pending balance in my Krismobility wallet?

Log in to the application and get all details related to to your account.

8. How do I get refund in case I pay extra money?

The money will be transferred to the wallet for further use.

9. How much time will it take to set up a charging station?

Depending on the type of charger and it's mounting, the time can vary from 4 hours to 10 hours. Get in touch with our team more details.